You do not need to re-supply your original payment information with the return. In this unlikely event we will notify you by email and return the goods back to you.Īny refunds will be processed against the original credit card holder's details or back to the original PayPal account. If the returned item shows signs of damage or wear, Helios reserves the right to decline a refund. For all footwear, please ensure to try them on somewhere they won’t get marked or damaged. Do not use the shoe box as the return carton.Īll items need to be returned to us unmarked, without signs of wear and tear and in their original, undamaged packaging. Wrap the shoes neatly within the shoe box and place the shoe box into the larger carton, sealing it. Please complete returns form which can be complete on our websiteĢ. Please contact our customer service team on 1300 001 766 or you have any questions in relation to our returns policy.Ĭomplete the following steps to return your order:ġ. If for any reason you are not satisfied with your purchase (including sale items), you may return the items within 30 days of receiving them for a refund. Please contact customer service on 1300 001 766 or via any questions or concerns. Any uncollected parcels left at the local Post Shop will be returned by Australia Post to Helios after 14 days and may be subject to a re-delivery fee.
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In most cases should no one be home to receive the delivery, the driver will leave a card advising the parcel has been taken to the local post office for collection. Based on the phone number and email address entered on your order, Australia Post will provide updates regarding delivery. Parcels picked up from our warehouse by Australia Post are delivered directly to your local distribution centre for final delivery by your local postal carrier. To check the estimated delivery time to your location, please visit Australia Post Website.
Helios products that are in-stock will be shipped within 2 - 3 business days with orders received during sale or special promotion periods dispatched within 3-7 days due to the high volume of orders.ĭepending on your location, Australia Post standard delivery will arrive within 2-10 business days of the shipment date. Should for any reason a product not be available, we shall contact you either by phone or email prior to dispatch for further instructions. Upon receiving your order, Helios shall endeavour to dispatch as soon as possible. Helios dispatches orders Monday to Saturday with no dispatches occurring on Sundays. Write down the measurement in millimetres and enter it into our size converter above.Īll orders are shipped via Australia Post standard E-parcel service. Step off the paper and now simply measure the distance on the paper. Before removing the tape, mark its position and the dimension in mm on the foot drawings. The measurement should be in millimetres, all the way around the foot at the widest part (from the big toe joint to the protruding joint behind the little toe joint). Lift your toes up off the paper and ask your friend to slip the tape measure under each foot in turn to make a measurement around the widest part of your foot KEEP THE PENCIL UPRIGHT AT ALL TIMES, especially at the heel. Stand naturally with one foot on each piece of paper on a hard surface.Īsk your friend to draw round both feet using a sharp pencil. Please note very thick socks or using a thick pen can make a size difference so wear the socks you intend to wear with your new shoes. You will need: Two sheets of thin white A4 paper (one for each foot), a sharp pencil, a dressmaker’s tape measure (measurements MUST be in millimetres not centimetres), and a friend. It is important that you have the best shopping expereice possible, which is why we designed our size converter below. Sizes can vary by style and getting the right size for you can be a little tricky.
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